Responsible Gaming

Responsible gaming at Pure Casino on purebet-ca.com is based on the principle that gambling must remain a form of entertainment, not a way to make money or solve financial problems. The purpose of this page is to provide you with clear, practical information to help you make conscious, informed decisions about when, how, and how much you play. Pure Casino encourages you to set personal limits, recognize possible risks, and seek help early if gambling stops being fun. Our team is committed to supporting you with tools, information, and direct assistance so that you can maintain control over your play at all times.

Risk Awareness

Gambling always involves risk. Understanding and recognizing early warning signs can help prevent problems from developing into gambling disorder. The following behaviours may indicate that your gambling at Pure Casino is becoming harmful:

• Spending more time or money on purebet-ca.com than you planned, and increasing your bets to chase losses.
• Frequently thinking about gambling when you are not playing, including planning your next session or how to get money to gamble.
• Hiding or minimizing your gambling from family, friends, or colleagues, or lying about the amount of time or money spent.
• Using gambling as a primary way to cope with stress, anxiety, depression, loneliness, or financial pressure.
• Borrowing money, selling possessions, using credit intended for other purposes, or missing bill payments in order to gamble.
• Feeling irritable, restless, or frustrated when you try to cut down or stop gambling, or when you cannot access your account.
• Neglecting work, study, family, or social obligations because of gambling or recovery from long gambling sessions.

Self-assessment questions

If you are unsure whether your gambling is still under control, consider the following statements and answer "yes" or "no" to each:

• I often gamble longer than I intended to when I log in to purebet-ca.com.
• I have tried to cut down or stop gambling, but find it difficult to do so.
• I gamble with money that I need for rent, bills, groceries, or other essentials.
• I sometimes chase my losses by increasing my bets or playing again to "win it back."
• Other people have criticized my gambling or expressed concern about it.
• I feel guilty, anxious, or depressed after gambling sessions.
• I think about gambling frequently, even when I am doing other things.

If you answered "yes" to several of these statements, we strongly recommend that you use the tools described below, reduce or stop your gambling, and contact professional support services in Canada or internationally.

Limits & Tools

Pure Casino on purebet-ca.com provides a range of tools to help you control your gambling. You are encouraged to set conservative limits before you start playing and to adjust them if your circumstances change. Limits are personal safeguards and do not replace your own responsibility to manage your behaviour.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your Pure Casino account at https://purebet-ca.com and go to the "My Account" or "Profile" section.
2. Open responsible gaming tools: Select the "Responsible Gaming," "Limits," or similar subsection from your account menu.
3. Choose limit type: You can set daily, weekly, and monthly deposit limits. We recommend:
   • Daily limit: an amount you could comfortably afford to lose in a single day (for example, CAD 20 - 50).
   • Weekly limit: no more than you can afford from your discretionary weekly budget after all bills.
   • Monthly limit: always keep this within funds that are not needed for essentials or savings.
4. Enter your amounts: Type the exact maximum amounts (in CAD) you want to allow yourself to deposit within each period, then save or confirm.
5. Changes and cooling-off: Lowering limits generally takes effect immediately. Increasing limits may be subject to a cooling-off period (for example, 24 hours or more) during which you can reconsider. We may ask you to confirm increases by email or within your account.

Note: Once a deposit limit is reached, you will not be able to deposit more until that time period resets.

Time spent limits and session tools

To avoid excessive play, we strongly recommend using session-control features:

• Session timer: In your "Responsible Gaming" settings, you may enable a session reminder or maximum session length (for example, 30, 60, or 120 minutes). When the set time is reached, you will receive an on-screen notification and may be automatically logged out or offered the choice to end your session.
• Reality checks: You can configure pop-up notifications at regular intervals (for example, every 30 or 60 minutes) showing how long you have been playing and your net results. Use these prompts to reassess whether you should stop.

Short breaks ("Time-Out")

If you feel that you need a brief pause from gambling activity but are not ready for long-term self-exclusion, you can use the "Time-Out" feature:

1. Locate the feature: Log in, go to "My Account" > "Responsible Gaming" > "Time-Out" or "Short Break."
2. Select duration: Choose a period such as:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to a predefined number of days (if available)
3. Confirm your choice: Read the summary of what will happen during the Time-Out, then click "Confirm" or "Activate."
4. During the Time-Out: You will not be able to deposit or place bets. In most cases you will also be prevented from accessing the casino lobby. You may still be able to access account information for balance and withdrawals, depending on configuration and regulatory requirements.

Use Time-Outs whenever you feel frustrated, tired, or tempted to chase losses. A short pause can help you regain perspective and avoid impulsive decisions.

Self-Exclusion

Self-exclusion is a stronger protection measure that blocks your access to gambling for a defined period or permanently. This tool is intended for players who believe their gambling has become problematic or who are at high risk of harm. By activating self-exclusion, you ask Pure Casino on purebet-ca.com to prevent you from gambling, even if you later change your mind.

How to request self-exclusion

1. Navigate to the self-exclusion section: Log in to your account (if you can do so safely) and go to:
   • "My Account" or "Profile," then
   • "Responsible Gaming," and then
   • "Self-Exclusion" or "Exclusion Options."

   If you cannot log in or prefer direct assistance, you may email [email protected] and request self-exclusion.

2. Choose the exclusion period: Available options typically include:
   • 6 months minimum temporary exclusion
   • 12 months (1 year)
   • 24 months (2 years) or longer fixed periods
   • Lifetime (permanent) self-exclusion

   In line with best practices, shorter periods cannot usually be revoked or reduced once set.

3. Review the consequences: The interface will present a summary of what self-exclusion means, including access restrictions and handling of your account balance. Read these details carefully.
4. Confirm your decision: Tick any required confirmation checkboxes (for example, confirming that you understand the consequences and that the decision is voluntary), then click "Confirm" or "Submit." You may be asked to confirm via email.
5. Confirmation message: Once processed, you will receive an on-screen notice and/or an email confirming:
   • The start date and time of your self-exclusion.
   • The selected duration or that it is lifetime.
   • Relevant information about withdrawals and any outstanding obligations.

Effects and consequences of self-exclusion

• Access to account: During the self-exclusion period you will not be able to log in to your gambling account on purebet-ca.com to deposit or place bets. In certain circumstances, limited access for balance review and withdrawals may be provided in line with legal and security requirements.
• Deposits and betting: No new deposits or bets will be permitted while the exclusion is active. We will take reasonable steps to prevent you from opening new accounts with Pure Casino under the same or similar details.
• Withdrawals and balance: Any remaining real-money balance will, where legally permitted and technically feasible, be made available for withdrawal on request, subject to identity verification and our general terms. Bonus funds and promotional balances may be voided, as set out in the bonus terms and conditions.
• Marketing communications: We will take reasonable measures to stop sending you direct marketing related to gambling once self-exclusion is confirmed. This may include unsubscribing your email from promotional lists and ceasing SMS or push notifications, subject to technical and contractual limitations.
• Irreversibility during term: Fixed-term self-exclusions (for example, 6 or 12 months) cannot normally be lifted before the end of the selected period. Lifetime exclusions are intended to be permanent. Any request to reopen an account after a fixed-term exclusion will be subject to cooling-off periods, responsible gaming checks, and our sole discretion.

Important: Self-exclusion applies only to your account with Pure Casino on purebet-ca.com and does not automatically cover other online gambling sites, other SSC Entertainment N.V. brands, or land-based casinos in Canada such as Pure Canadian Gaming properties regulated by AGLC. You should consider registering with provincial or national exclusion programs where available.

If you need help with self-exclusion or are unable to access your account, please contact our support team at [email protected]. In urgent situations, we recommend that you also contact a Canadian gambling support service for immediate professional assistance.

Support Resources

Pure Casino recognizes that professional, confidential support is critical for players affected by gambling problems and for their families. The resources below include Canadian and international services that offer information, counselling, and crisis intervention. Most services are free of charge and independent from purebet-ca.com.

Local support in Canada

• Canada-wide crisis line:
  • Talk Suicide Canada: Call or text 9-8-8 - available 24/7 in English and French for people thinking about suicide or experiencing emotional distress, including gambling-related crises.
• Ontario:
  • ConnexOntario - Problem Gambling Services: 1-866-531-2600 (24/7), live chat and email via www.connexontario.ca. Confidential information and referral for problem gambling, mental health, and addictions.
• British Columbia:
  • BC Gambling Support Line: 1-888-795-6111 (24/7), chat and text options via www.bcresponsiblegambling.ca. Free, confidential counselling and support for residents of BC.
• Alberta:
  • Alberta Health Services Addictions Helpline: 1-866-332-2322 (24/7). Provides information, support, and referral for gambling and other addictions in Alberta.
  • GameSense (Alberta): Educational and support resources for responsible gambling at https://gamesenseab.ca and through GameSense advisors in AGLC-regulated land-based casinos. These services are independent of purebet-ca.com but are recommended for Alberta residents.
• Quebec:
  • Info-Social 811: Dial 811 in Quebec to reach psychosocial support (24/7) for issues including gambling.
• Other provinces and territories:
  • Most provincial health systems provide mental health and addiction services that include help with gambling problems. Contact your local health information line or visit your provincial government website for details.

These services are confidential and staffed by trained professionals. They can help you assess your situation, develop a plan, and connect you with local counselling and support groups.

International support organizations

Self-exclusion schemes and blocking tools

• Country-specific self-exclusion schemes (examples):
  • United Kingdom - GAMSTOP: Free online self-exclusion for UK-licensed gambling sites. See www.gamstop.co.uk.
  • Spain - RGIAJ: National Register of Gambling Access Bans (Registro General de Interdicciones de Acceso al Juego). See www.ordenacionjuego.es.

  These examples do not currently cover Pure Casino on purebet-ca.com but illustrate the type of national protections some jurisdictions offer. We encourage you to register for any official provincial or national exclusion program available in your place of residence.

• Device and site-blocking applications:
  • Gamban: Website and app blocking solution for gambling sites and apps across devices. See www.gamban.com.
  • BetBlocker: Free gambling-site blocking software that allows you to set long-term restrictions. See www.betblocker.org.

  Using blocking software together with account-level limits and self-exclusion provides stronger protection than any single measure alone.

Family and affected others

Family members and friends affected by another person's gambling can also access help. Many of the services above provide support to loved ones, not only to gamblers themselves. Dedicated family resources include:

• Local family support groups and forums linked through ConnexOntario, BC Responsible Gambling, and Alberta Health Services websites.
• International online communities such as the "Friends and Family" sections of Gambling Therapy and Gamblers Anonymous.

All reputable services treat your information confidentially within the limits of applicable law and professional ethics. Pure Casino encourages you to reach out early - professional assistance is available, non-judgmental, and aimed at helping you regain stability and control.

Help for Family

Gambling problems can affect partners, children, parents, and friends. If someone close to you may have a gambling addiction related to online play, including on purebet-ca.com, your concern is valid and you are entitled to support, even if the person is not yet ready to seek help.

How to talk to someone about their gambling

• Choose the right moment: Talk when both of you are calm and there is enough time for a serious conversation. Avoid discussions immediately after gambling sessions or arguments.
• Use "I" statements: Focus on how their gambling affects you and the family instead of making accusations. For example: "I feel worried when bills are late because of gambling."
• Be specific and factual: Mention concrete examples of missed payments, mood changes, or broken promises rather than general criticism.
• Avoid moral judgment: Emphasize that gambling disorder is a health issue, not a failure of character, and that help is available.
• Encourage professional support: Suggest contacting a helpline, counsellor, or doctor together. Offer to help them make the call or attend an appointment.

Support resources for family members

• Canadian services:
  • ConnexOntario, BC Gambling Support, and Alberta Health Services Addictions Helpline all provide support for affected family members, not only for gamblers.
  • GameSense (through gamesenseab.ca and other provincial GameSense sites) offers educational materials for families on how to respond to gambling risks.
• Online family support groups and forums:
  • Friends and family sections on gamblingtherapy.org.
  • Resources and meeting locators for family members on gamblersanonymous.org (look for GamAnon or family-focused meetings in your area).

Recommended next steps for families

1. Protect your own finances: Where possible, separate bank accounts, cancel shared credit cards, and set clear boundaries regarding access to shared funds. Seek independent financial advice if needed.
2. Consult a professional: Speak with a licensed psychotherapist, psychologist, or counsellor experienced in addictions. In Canada, your provincial health system or a gambling helpline can provide referrals.
3. Use hotlines for crisis situations: If you or the person you are concerned about is in immediate emotional crisis or expressing suicidal thoughts, contact 9-8-8 (Talk Suicide Canada) or emergency services (911).
4. Look after your own wellbeing: Engage in self-care, maintain social support networks, and consider joining a family support group, even if the gambler has not yet sought help.

Pure Casino cannot provide clinical counselling, but we are committed to cooperating with you and, where appropriate and lawful, helping to implement account-level protections such as self-exclusion when the account holder requests them.

Operator's Commitment

Pure Casino, operated on purebet-ca.com, is committed to promoting responsible gambling in line with applicable laws, industry standards, and best practices informed by Canadian regulatory frameworks and international guidelines. Our approach combines technical measures, staff training, and customer support to reduce the risk of gambling-related harm.

Internal risk-check and monitoring procedures

• Behavioural analysis: Subject to applicable privacy and data-protection laws, we may monitor gameplay and transaction patterns for indicators of potential risk, such as unusually long sessions, frequent high-value deposits, rapid escalation of bet sizes, repeated failed deposit attempts, or persistent chasing of losses.
• Automated alerts: If defined risk thresholds are reached, our systems may generate internal alerts. These alerts can trigger on-site warnings, temporary restrictions, or a review by our responsible gaming team.
• Reality check messaging: We may present pop-up messages reminding you of your session length, overall spending, and the availability of responsible gaming tools (limits, Time-Out, self-exclusion), especially when risk indicators are present.
• Limit-setting prompts: Where appropriate, we may prompt you to set or adjust deposit or time limits and may temporarily restrict certain actions until you have reviewed responsible gaming information.
• Staff training: Customer support staff receive training to recognize indications of problem gambling in player communications and to respond with empathy, clear information, and guidance towards professional help.

When we may contact you about your gambling

In line with responsible gambling standards and where permitted by law, our responsible gaming or customer support team may proactively contact you if we observe patterns that may indicate elevated risk, such as:

• Repeated requests to increase limits over a short period combined with high spending relative to typical player behaviour.
• Evidence of frequent deposits following substantial losses within a brief timeframe.
• Direct statements expressing distress, loss of control, or financial hardship connected to gambling.

Such contact may include email or in-platform messages that:

• Provide information about available responsible gaming tools and how to use them.
• Encourage you to consider setting or lowering limits, taking a Time-Out, or activating self-exclusion.
• Recommend that you seek external professional support, including Canadian helplines and counselling services.

In severe cases, and at our discretion, we may introduce restrictions on your account (such as lowering limits or initiating temporary suspension) even without your request, where this is consistent with our responsible gaming obligations and contractual terms.

Privacy and data use: Any monitoring and intervention activities are conducted in accordance with our Privacy Policy and applicable data-protection law. Risk assessment is used solely for the purpose of promoting safer gambling and fulfilling our legal and regulatory responsibilities.

Updates

Responsible gambling standards and applicable regulations evolve over time. Pure Casino may update this Responsible Gaming page to reflect changes in law, regulatory guidance, industry best practices, or our internal policies and tools.

How you will be informed of changes

• Website updates: The most current version of this page will always be available at purebet-ca.com. Substantive changes will be incorporated into the text and, where appropriate, highlighted for a reasonable period.
• Email notifications: If we make material changes that significantly affect your rights or the way responsible gaming tools operate (for example, new self-exclusion options or changes to limit functionality), we may notify you by email using the contact address registered to your account.
• On-site banners or pop-ups: For significant updates, we may display banner notices or pop-up messages when you log in, drawing your attention to the revised information.

You are responsible for regularly reviewing this page to stay informed about our current responsible gaming measures and your options as a player.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, need help using any of the tools described on this page, or wish to provide feedback, you can contact us as follows:

• Email - Responsible Gaming & Support: [email protected]
  • For assistance with limits, Time-Outs, self-exclusion, or concerns about your gambling behaviour.
• Email - General information: [email protected]
  • For general questions about Pure Casino on purebet-ca.com, including policies and site information.

Feedback and self-control requests

To help us respond effectively, please include the following information when you contact our responsible gaming team:

• Your full name and the email address registered to your Pure Casino account.
• A brief description of your request (for example, "requesting 6-month self-exclusion," "need help setting lower deposit limits," or "concerned about my gambling behaviour").
• Any urgent time constraints (for example, if you need immediate temporary blocking while a longer-term solution is arranged).

Although Pure Casino cannot provide medical, psychological, or legal advice, we will:

• Explain and implement available account-level protections as quickly as reasonably possible.
• Direct you to independent professional support resources in Canada and internationally.
• Use your feedback to improve our responsible gambling tools and practices on purebet-ca.com.

If you have a complaint about our handling of responsible gaming issues, you may also contact us via the above email addresses. For complaints relating to the offshore operator SSC Entertainment N.V. and its licensing in Curaçao, you may consult the Antillephone N.V. complaint/verification form at https://certria.com/verify, noting that this is an external body and not affiliated with Pure Canadian Gaming's land-based operations in Alberta.