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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the website purebet-ca.com and your use of the online gambling services offered under the Pure Casino profile (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services. These Terms are effective as of 1 January 2026 and supersede all earlier versions.

Definitions

For the purposes of these Terms, the following definitions apply:

  • "Operator" means SSC Entertainment N.V., a public limited company (N.V.) registered in Curaçao under company number 102525, holder of online gaming sub-license 8048/JAZ2011-012 issued by Antillephone N.V., operating the online gambling services accessible via purebet-ca.com and associated with the Pure Casino profile.
  • "Website" means the domain purebet-ca.com and any mobile, web, or other applications or subdomains through which the Services are offered.
  • "User" or "Player" means any natural person who accesses the Website, creates an account, or uses any part of the Services.
  • "Account" means a personal user account registered on the Website that enables participation in the Services.
  • "Services" means all online casino, betting, gaming, and related services provided by the Operator through the Website, including but not limited to real-money wagering, bonuses, promotions, and customer support.
  • "Bet" or "Wager" means any sum of money staked by a Player on a game or event offered on the Website.
  • "Real Money Balance" means funds deposited by the Player and any winnings derived from such funds, excluding Bonus funds.
  • "Bonus" or "Bonus Funds" means any promotional credit, free spins, free bets, or other non-cash value granted by the Operator, subject to specific conditions and wagering requirements.
  • "Wagering Requirements" means the total amount that must be wagered using Bonus Funds and/or associated Real Money before Bonus Funds and related winnings become withdrawable.
  • "Restricted Jurisdiction" means any country, province, or territory where online gambling services such as the Services are not lawful or where the Operator does not permit access. Canadian provincial governments may consider offshore gambling unregulated within their province; Players remain solely responsible for ensuring that use of the Services is lawful in their location.
  • "KYC" (Know Your Customer) means identity, age, source-of-funds, and address verification procedures required by the Operator to comply with applicable laws, anti-money laundering (AML) regulations, and responsible gambling obligations.
  • "Chargeback" means a reversal of a deposit or payment initiated by a payment provider, card issuer, bank, or Player.
  • "Dispute" means any complaint or disagreement between a Player and the Operator arising from or in connection with the Services or these Terms.

Account Registration

Eligibility and Age Requirements

  • Minimum age: You may only create an Account and use the Services if you are at least 18 years old, and you must also be of legal gambling age under the laws applicable in your province/territory or country of residence (in many Canadian provinces this is 18 or 19). If the legal age is higher than 18 where you reside, that higher age applies.
  • Jurisdictional responsibility: By registering, you represent and warrant that:
    • Online gambling is lawful in your jurisdiction and you are not located in a Restricted Jurisdiction when using the Services; and
    • You are entering into this agreement in your own name, on your own behalf, and not acting for any third party.
  • One account policy: You may hold only one Account with the Operator. Multiple Accounts, name variations, or impersonation of others are strictly prohibited.

Account Creation Process

  1. Registration form: To open an Account, you must complete the online registration form, providing accurate and complete information, including but not limited to your full legal name, date of birth, residential address, email address, and phone number (if requested).
  2. Email verification: You may be required to verify your email address by clicking a verification link sent to the email you provided. The Operator may restrict or suspend access to unverified Accounts.
  3. KYC verification: At registration and at any later time, the Operator may request KYC documents, which may include:
    • Government-issued photo identification (e.g., passport, driver's licence);
    • Proof of address (e.g., utility bill, bank statement not older than 3 months);
    • Proof of payment method ownership (e.g., card copy with masked digits, e-wallet screenshot);
    • Source-of-funds or source-of-wealth documentation, where required for AML or responsible gambling purposes.
  4. Verification timeframes: The Operator will use reasonable efforts to complete verification within standard industry timeframes. However, delays may occur due to volume, complexity, or third-party checks. Until verification is completed, the Operator may:
    • Limit your ability to deposit, wager, or withdraw; and/or
    • Temporarily suspend your Account if information appears inconsistent or incomplete.

User Obligations

  • Accuracy and updates: You must ensure that all information provided during registration and throughout your use of the Services is true, accurate, and up to date. You must promptly update your details when changes occur. The Operator may request evidence of such changes.
  • Password and security: You are solely responsible for maintaining the confidentiality of your login credentials. You:
    • Must keep your username and password private;
    • Must not share your Account with any third party; and
    • Are responsible for all activity conducted through your Account, whether or not you authorized it.
  • Unauthorized access: If you suspect that your Account has been compromised or accessed without your authorization, you must:
    • Immediately change your password; and
    • Notify the Operator at [email protected] without undue delay.
  • Prohibited conduct: You agree not to:
    • Register or use an Account on behalf of another person;
    • Use the Services for any unlawful, fraudulent, or money-laundering purposes; or
    • Use VPNs, proxies, or other tools to circumvent geographic restrictions or KYC checks.
  • Regulatory independence from land-based operations: Pure Canadian Gaming Corp. and its land-based casinos in Alberta (including Pure Casino Yellowhead, licensed by the AGLC under facility license no. 456211) operate under separate regulation and are legally distinct from the Operator. Your online Account, and any rewards or play on purebet-ca.com under the Pure Casino profile, do not form part of the Pure Rewards program or any land-based loyalty scheme unless expressly stated in a specific promotion.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Game rules: Each game, slot, table game, live casino game, or other product offered on the Website is governed by its specific rules, pay tables, and instructions displayed within the game interface. By placing a Bet, you acknowledge and accept those rules.
  • Stake limits: Minimum and maximum Bet amounts are determined by:
    • The specific game provider and game configuration; and
    • Any account- or risk-based limits imposed by the Operator (e.g., responsible gambling limits).
    You must ensure that you understand the applicable limits before wagering.
  • Bet placement: A Bet is considered accepted and final once it is processed by the Operator's servers and appears in your game history. If a technical failure prevents confirmation, the Operator will apply its game logs and server records to determine whether a Bet was placed.
  • Currency: Bets and Account balances will generally be denominated in Canadian dollars (CAD) or another currency notified to you. Currency exchange risks and fees applied by your bank or payment provider are your responsibility.

Cancellation and Modification of Bets

  • Player-initiated cancellation: Once a Bet has been accepted by the system, you generally cannot cancel or modify it. It is your responsibility to verify the details of each Bet before confirming.
  • Operator-initiated voiding: The Operator reserves the right to void or adjust Bets and associated winnings if:
    • A Bet or game round was affected by a technical, software, or connectivity error;
    • The outcome was influenced by a malfunction, including but not limited to misconfigured odds, incorrect payouts, or interrupted game sequences;
    • There is evidence of collusion, cheating, or exploitation of software bugs; or
    • A Bet was accepted after an event or game had already been decided or after an obviously incorrect result was displayed.
  • Error handling: In the event of an error, malfunction, or interruption, the Operator will:
    • Restore your Account to the state prior to the erroneous Bet where reasonably possible; or
    • Void the affected Bet(s) and refund the original stake to your Real Money Balance.

Rules of Conduct, Live Casino & Chat

  • Respectful behaviour: You must conduct yourself courteously in all interactions with live dealers, other Players, and staff. You must not:
    • Use abusive, obscene, threatening, racist, sexist, or otherwise discriminatory language;
    • Harass, bully, or intimidate any person; or
    • Promote violence, hate, or illegal activities.
  • Fraud and collusion: You must not:
    • Collude with other Players or third parties to gain an unfair advantage;
    • Use automated systems, bots, or artificial intelligence to place Bets or make decisions unless expressly allowed by the game rules;
    • Exploit software vulnerabilities, "loopholes," or known bugs in games or the Website; or
    • Engage in arbitrage or chip-dumping schemes.
  • Monitoring and enforcement: The Operator may record and monitor all gameplay and chat communications. Breaches of these rules may result in:
    • Warnings or temporary chat bans;
    • Cancellation of Bets and forfeiture of winnings derived from fraudulent conduct; and/or
    • Suspension or closure of your Account in accordance with the "Termination & Suspension" section.
  • Responsible gambling references: For Players in Alberta and across Canada, independent responsible gambling resources such as GameSense provide education and support. The Operator encourages you to use such resources and to set personal limits where available.

Bonus Terms

Bonus Activation and Eligibility

  • Offer-specific conditions: All Bonuses, including welcome offers, reload bonuses, free spins, and loyalty rewards, are governed by:
    • These general Bonus Terms; and
    • The specific terms displayed on the relevant promotion page or within the offer communication.
    In case of conflict, promotion-specific terms prevail to the extent of the inconsistency.
  • Eligibility: Bonus offers may:
    • Be limited to Players from certain countries or regions (including specific Canadian provinces or territories);
    • Require a minimum deposit or Bet amount; and/or
    • Be restricted to one per person, household, IP address, payment method, or device.
  • Activation: A Bonus may be credited to your Account:
    • Automatically upon meeting promotion criteria;
    • By entering a bonus code during deposit; or
    • By manual credit from customer support, where applicable.
    You are responsible for reading and understanding the activation requirements before participating.

Wagering Requirements and Timeframes

  • Standard wagering: Unless otherwise stated, Bonuses and any associated winnings are subject to wagering requirements. For example, a deposit Bonus may require you to wager e.g., 30x the Bonus amount before you can withdraw Bonus funds or related winnings. The exact multiplier and qualifying stakes will be specified in the promotion terms.
  • Contribution of games: Different games may contribute differently toward wagering requirements. For illustrative purposes only:
    • Most video slots: 100% of stake;
    • Some low-risk slots, table games, or live dealer games: 5 - 20% of stake;
    • Certain games: 0% (do not contribute).
    The Operator will provide or link to a game contribution table for each promotion where relevant.
  • Time limits: Bonuses are often subject to expiry dates (for example, 7 - 30 days from credit) and free spins may have shorter use periods. If wagering requirements are not met within the stated timeframe, remaining Bonus Funds and associated winnings may be forfeited.
  • Maximum bet with Bonus funds: The Operator may specify a maximum Bet amount per spin/round when using Bonus Funds (for example, a maximum of CAD 5 per spin). Bets above the stated limit may be excluded from wagering contribution and can lead to forfeiture of the Bonus and winnings.

Prohibited Games and Actions

  • Game restrictions: Some games may be excluded from Bonus play or have reduced wagering contribution. Attempts to circumvent these restrictions (e.g., by using strategies to gain disproportionate advantage) are prohibited.
  • Abusive play: The Operator strictly prohibits:
    • Low-risk or zero-risk betting patterns intended solely to unlock Bonuses;
    • Placing large Bets using Bonus Funds followed by low-risk play to meet the remainder of wagering requirements;
    • Deliberately delaying or "banking" bonus features or free spin rounds for later completion with real money or other funds.
  • Bonus stacking: Unless explicitly permitted, you may not:
    • Participate in multiple overlapping welcome offers; or
    • Combine multiple Bonuses on the same deposit or game session.
    Only one active Bonus may apply to your Account at any given time, unless otherwise stated.
  • Consequences of breach: If the Operator reasonably believes that you have engaged in Bonus abuse, it may:
    • Remove or cancel active and pending Bonuses;
    • Void winnings derived from abusive Bonus play; and/or
    • Restrict, suspend, or close your Account in accordance with these Terms.

Payments & Withdrawals

Deposits

  • Payment methods: The Operator may make available a range of deposit methods, which can include:
    • Credit and debit cards (e.g., Visa, Mastercard);
    • E-wallets and online payment services (e.g., Interac-based services, where available);
    • Prepaid vouchers; and/or
    • Cryptocurrencies and related wallets, if supported.
    Availability may differ by jurisdiction, financial institution, and time.
  • Ownership: All deposits must be made from payment instruments held in your own name. The Operator may request evidence of ownership and may void transactions or winnings if third-party payment methods are used without authorization.
  • Fees and limits: The Operator will disclose applicable minimum and maximum deposit limits and any Operator-imposed fees before you confirm the transaction. Your bank, card issuer, or payment provider may apply additional fees or currency conversion charges, which are your responsibility.
  • Processing times: Deposits are usually credited instantly but may occasionally be delayed by technical issues or third-party processors. The Operator is not responsible for delays attributable to third parties.

Withdrawals

  • General conditions: Before processing any withdrawal, the Operator may:
    • Complete KYC and AML checks, including requesting documents as described in the Account Registration section;
    • Review your gameplay for signs of fraud, collusion, or Bonus abuse; and
    • Verify that wagering requirements (if any) have been met.
  • Method of withdrawal: Where possible, withdrawals will be processed via the same method used for deposit ("closed-loop" policy). If this is not feasible, the Operator may offer an alternative method, subject to compliance checks.
  • Limits and timeframes: The Operator may:
    • Apply daily, weekly, or monthly withdrawal limits;
    • Require withdrawals above certain thresholds to be completed in instalments; and
    • Typically process withdrawals within a standard internal processing time (e.g., 24 - 72 hours), excluding additional time taken by financial institutions.
    Exact limits and processing estimates will be provided in the cashier section or upon request.
  • Pending withdrawals: You may have the option to cancel a pending withdrawal within a specified timeframe. Once processed, withdrawals cannot be reversed and are subject to external banking times and procedures.

Refunds, Chargebacks, and Bet/Bonus Reversal

  • Refund policy: Deposits are generally non-refundable once used to place Bets. In limited circumstances (e.g., demonstrable technical failure on the Operator's systems), the Operator may, at its sole discretion, refund a deposit or stake, or credit your Account with equivalent funds.
  • Chargebacks and reversals: If a Chargeback or payment reversal occurs:
    • The Operator may immediately suspend or close your Account;
    • Any pending withdrawals may be cancelled; and
    • Any winnings derived from the disputed funds may be voided.
    You agree to reimburse the Operator for any Chargeback amounts, including associated costs and fees.
  • Bonus-related funds: If a Bonus, free spins, or similar incentive is granted in error or withdrawn under the Bonus Terms, the Operator may reverse:
    • Bonus Funds; and
    • Any winnings directly attributable to such Bonus Funds that have not yet been withdrawn.

Limitation of Liability

Operator's Obligations

  • Fairness and integrity: The Operator undertakes to:
    • Provide games and Services in accordance with applicable licensing requirements under Curaçao law;
    • Use reputable game providers and, where applicable, certified random number generators; and
    • Maintain accurate records of Bets, game outcomes, and Account balances in its systems.
  • Reasonable care: The Operator will use commercially reasonable efforts to:
    • Ensure that the Website is available and functioning without undue interruption; and
    • Safeguard your personal and financial data in accordance with its Privacy Policy and reasonable information security standards.

Exclusions and Limitations

  • No guarantee of uninterrupted service: The Services are provided on an "as is" and "as available" basis. The Operator does not guarantee that:
    • The Website or games will be free from errors, bugs, or interruptions; or
    • Defects will always be corrected immediately.
  • Technical failures and external networks: The Operator is not liable for:
    • Any loss or damage arising from your internet connection, hardware or software failures, or third-party service interruptions;
    • Telecommunications errors, latency, or disconnections affecting your gameplay; or
    • Incompatibility between your device and the Website or games.
  • Indirect damages: To the maximum extent permitted by applicable law, the Operator is not liable for:
    • Indirect, incidental, special, consequential, or punitive damages; or
    • Loss of profits, data, goodwill, or opportunity, even if advised of the possibility of such damages.
  • Maximum compensation: Where the Operator is found liable to you under applicable law, its total aggregate liability arising from a particular Bet, game round, or series of related events shall not exceed:
    • The amount of the Bet or Wager placed by you in relation to the event giving rise to the liability; or
    • If no Bet can be identified, the lesser of your net deposits over the preceding 90 days or CAD 1,000, unless a higher amount is mandatorily required by law.
  • Provincial and Canadian context: Canadian provincial regulators, such as the Alberta Gaming, Liquor and Cannabis Commission (AGLC), do not regulate or endorse the Services. The Operator is licensed in Curaçao, and Players access the Website on an offshore basis. Any statements regarding land-based Pure Canadian Gaming operations and AGLC licensing are for informational distinction only and do not affect the Operator's liability or regulatory status.

Intellectual Property Rights

  • Ownership: All content on the Website, including but not limited to text, graphics, logos, trademarks, trade names, service marks, software, audio-visual materials, interfaces, and underlying technology, is:
    • Owned by the Operator or its licensors (including game providers); and
    • Protected by copyright, trademark, and other intellectual property laws.
  • Limited licence: Subject to your compliance with these Terms, the Operator grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for your personal, non-commercial entertainment only.
  • Prohibited uses: You must not, without prior written consent from the Operator or the relevant rights holder:
    • Copy, reproduce, modify, distribute, transmit, publicly display, perform, or create derivative works from any part of the Website or its content;
    • Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the software used in connection with the Services, except where such restrictions are prohibited by applicable law; or
    • Use any automated means (including spiders, bots, or scrapers) to access or collect data from the Website.
  • Brand clarification: References on the Website to "Pure Casino", "Pure Canadian Gaming", or similar marks are used for brand identification related to the purebet-ca.com Services and do not imply that the land-based Pure Canadian Gaming Corp. or its facilities in Alberta operate or are responsible for the online Services. All online intellectual property related to the Services is controlled by the Operator or its licensors.

Privacy & Data Protection

  • Privacy Policy: Your use of the Services is subject to the Operator's Privacy Policy, which explains how personal data is collected, used, stored, and shared. By using the Website, you acknowledge that you have read and understood the Privacy Policy and agree to the processing of your personal data in accordance with it.
  • Data processing: The Operator will process your personal data:
    • For purposes including account administration, KYC and AML compliance, responsible gambling measures, transaction processing, and customer support;
    • In accordance with applicable data protection laws in its jurisdiction of licensing and within reasonable industry standards; and
    • Using appropriate technical and organizational measures to safeguard your information.
  • Third-party links and resources: Links to external sites such as GameSense, purecasinos.com, or certria.com/verify are provided for information or verification purposes. These sites have their own privacy policies and practices, for which the Operator is not responsible.

Changes to Terms

  • Right to amend: The Operator reserves the right to modify, update, or replace these Terms at any time, to reflect:
    • Changes in applicable law or regulatory requirements;
    • Operational needs, product updates, or security improvements; or
    • Adjustments to bonuses, payment methods, or game offerings.
  • Notice of changes: When material changes are made, the Operator will use reasonable efforts to notify you in advance or at the time of change by:
    • Posting the updated Terms on the Website with a revised "effective date"; and
    • Displaying an in-site banner, pop-up, or similar notice; or
    • Sending an email to the address associated with your Account, where appropriate.
  • Acceptance of updated Terms: Continued use of the Website or Services after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms:
    • You must stop using the Services immediately; and
    • You may request closure of your Account and withdrawal of any eligible Real Money Balance, subject to these Terms and applicable verification procedures.

Termination & Suspension

Player-Initiated Closure

  • Account closure: You may request closure of your Account at any time by contacting customer support at [email protected] or by using the Account management tools provided on the Website (if available).
  • Responsible gambling tools: In addition to standard closure, you may:
    • Set deposit, loss, or session limits where tools are provided; and/or
    • Request temporary or permanent self-exclusion from the Services.
    Details and availability of such tools will be provided on the Website or by support.

Operator-Initiated Suspension or Closure

  • Grounds for action: The Operator may suspend or close your Account, restrict access to Services, withhold funds, or cancel Bets if it reasonably suspects or determines that:
    • You have breached these Terms or any game- or promotion-specific rules;
    • You provided false, incomplete, or misleading information during registration or KYC;
    • You are underage or otherwise ineligible to use the Services;
    • You are located in a Restricted Jurisdiction or using tools to bypass geographic restrictions;
    • You have engaged in fraud, money laundering, collusion, Bonus abuse, or other unlawful activities; or
    • There is a legal or regulatory requirement to do so.
  • Procedure and notification: Where legally permitted and technically feasible, the Operator will:
    • Notify you of the suspension or closure via email to your registered address or through on-site messaging; and
    • Provide a general reason, subject to legal and security considerations.
  • Funds on termination:
    • If your Account is closed by you without breach of these Terms, the Operator will pay out your Real Money Balance (excluding Bonus Funds and any amounts subject to ongoing investigations or legal obligations) after completing standard verification and withdrawal procedures.
    • If your Account is closed or suspended due to suspected or proven breach, fraud, or unlawful activity, the Operator may:
      • Freeze or confiscate Bonus Funds and related winnings; and
      • Withhold Real Money funds to the extent necessary to comply with applicable laws, court orders, or regulatory directions.
  • Dormant and inactive accounts: If your Account remains inactive for a prolonged period (for example, 12 consecutive months without login), the Operator may classify it as dormant. Dormant account fees, if any, and procedures for reactivation or closure will be communicated in advance in accordance with applicable laws.

Governing Law & Jurisdiction

  • Governing law: These Terms, and any Dispute arising out of or in connection with them or the Services, are governed by and construed in accordance with the laws of Curaçao, without regard to conflict-of-law principles.
  • Jurisdiction: Subject to any mandatory arbitration provisions or consumer protection laws that may apply to you, the courts of Curaçao shall have non-exclusive jurisdiction to hear and determine any Dispute arising in connection with these Terms or the Services.
  • Regulatory and complaint mechanisms:
    • The Operator is licensed under Curaçao online gaming sub-license 8048/JAZ2011-012, granted by Antillephone N.V. If you believe that a Dispute has not been resolved satisfactorily by the Operator, you may use the complaint/verification form available at https://certria.com/verify to contact the license supervisor for the relevant license.
    • Nothing in this section precludes you from exercising any mandatory rights you may have under the laws of your place of residence, to the extent those rights cannot be lawfully limited or excluded.
  • Canadian context: By using the Services from Canada, you acknowledge that:
    • Provincial regulators such as the AGLC regulate land-based and provincially operated online gambling within their provinces, but they do not regulate or endorse the offshore Services provided here; and
    • Your legal relationship is with the Operator under Curaçao law, subject to any non-excludable provisions of Canadian federal or provincial law that may apply to you.

Contact Information

If you have any questions about these Terms, your Account, or the Services, or if you wish to submit a complaint or request, you may contact the Operator using the following details:

Telephone numbers, physical mailing addresses, and additional contact channels may be provided on the Website when available. For verification of the Operator's Curaçao online gaming license (Antillephone N.V. sub-license 8048/JAZ2011-012), you may also consult the verifier at https://certria.com/verify.